A couple weeks ago, I shared insights about addressing common priorities in healthcare, often referred to as the “triple aim + 1” or the “quadruple aim.” Meeting those four objectives – improving patient satisfaction, delivering quality patient care, containing costs and increasing clinician engagement – can be challenging without the proper insight and processes in place.
I know first-hand how vexing the change process can be. In my former role as Chief Health Information Officer at Hennepin County Medical Center in Minneapolis, I experienced the frustration of pulling together teams, designing and implementing process controls, then waiting to see if they had the desired effect – but never knowing for sure what exactly was working or why. Now as Chief Medical Officer at LogicStream Health, I am witnessing effective clinical process improvement in action as leading healthcare systems across the country drive changes in clinician engagement, patient safety and quality, and appropriate utilization using the LogicStream Health platform.
Recently, when talking with the executive leadership team and board at a healthcare system about their five-year plan, I heard something out of the ordinary. Under the category of Clinician Engagement, instead of the usually vague “fix the EHR,” or “make the EHR work better,” they had listed “order set management,” as the priority. This clear direction to make the EHR better in a tangible way can have major impact – both on clinician engagement and on care delivery. EHRs that have an overwhelming number of order set libraries often prompt confusion about best practices for patient care. Reducing “EHR bloat” makes it easier for clinicians to comply with care protocols, thereby reducing stress and frustration.
Our customers are using LogicStream Health software to make their EHR work better for their clinicians by improving workflow, optimizing content (including specifications for order sets, labs, medications and alerts) and managing order sets so information is up-to-date, consistent and easy to use. For example, we have multiple customers who have seen nearly 20% reductions in order set libraries, resulting in cost savings of more than $300,000 per year.
Another key to increasing clinician engagement and satisfaction is to reduce alert firings. The typical health system averages 24 million alert firings per year. Alert fatigue can cause clinicians to tune out, miss key notifications and result in poor compliance with care protocols. Using the LogicStream Health platform, healthcare systems have been able to achieve a 30 to 50 percent reduction in clinical alert firings. As you can imagine, that change has had a positive impact on clinician engagement levels! Learn more about successfully managing alerts by clicking the button below to download our Alerts Case Study.
The next blog in this series will focus on increasing patient safety and quality by helping clinicians improve, automate and control vital processes using self-service tools that lead to actionable insights they can use to deliver better patient care and outcomes in real-time. Stay tuned!
Brita Hansen, M.D., is Chief Medical Officer of LogicStream Health. She began her career as an internal medicine hospitalist physician after receiving her undergraduate degree at NYU and her Doctorate of Medicine from the University of Minnesota School of Medicine. She served as Chief Health Information Officer for the Hennepin County Medical Center before joining LogicStream Health.