You may know of it as the “Triple Aim Plus One.” It’s a shortcut reference to four key objectives pursued across healthcare today:
- Improve patient satisfaction
- Deliver quality patient care
- Contain costs
- Increase clinician engagement
These objectives are necessary in today’s value-based care environment and are seen at the forefront of improvement efforts across the healthcare industry. But they are challenging to achieve in a sustainable manner without timely insight, identification of improvement opportunities, and controls in place that can enable clinicians to continuously and quickly create better processes to deliver quality and cost-effective patient care.
IT teams, clinicians, caregivers, informaticists, analysts and administrators all have a role to play in achieving these four objectives. Unfortunately, getting there is a time-consuming, labor intensive and expensive process.
In my former role as Chief Health Information Officer, and through discussions with other clinicians, some common themes have emerged. We all know the typical improvement work drill of pulling together multidisclinary teams to tackle care process redesign, implementing and educating to the new process then waiting to see if all that work had the desired effect. And we all share the same frustration of never knowing for sure what exactly was working (or not working), and why. I wrote about that in a recent post you can read here.
As Chief Medical Officer at LogicStream Health, it’s refreshing to be able to deliver a solution to this important problem. Whether an organization is focused on improving clinician engagement, quality and safety, utilization, or all of the above, healthcare systems need timely information about what is in their electronic health record (EHR) system and highly actionable insights into their clinical processes. In order to truly be actionable, we need information about our clinical processes that tells us if they are working as designed, are adopted by the intended users and are driving the outcomes we expect. Without understanding all these factors, we cannot get a complete picture of what is working (or not) and why.
LogicStream Health’s clinical process improvement and control software-as-a-service (SaaS) platform gives health systems the power to:
- Improve clinician engagement by: streamlining EHR workflows and optimizing content to decrease improper clinical alert firings and minimize alert fatigue; and managing and reducing order set library "bloat" that can lead to confusion and poor compliance with care protocols;
- Improve patient safety and quality outcomes by helping clinicians improve, automate and control vital processes using self-service tools that lead to actionable insights they can use to deliver better patient care and outcomes in real-time; and
- Reduce costs through appropriate utilization and cost containment across the health system.
With the ability to quickly and efficiently improve in all these areas, LogicStream Health customers are achieving their goals while making the transition to value-based care.
This is the first in a series of blog posts in which I’ll walk you through how some leading health systems across the country use clinical process improvement and control software as 'must-have' technology to achieve meaningful results, deliver better care and drive down unnecessary variation in each of these priority areas. Specifically, the next post in this series will show how one health system improved workflow, optimized content (including specifications for order sets, labs, medications and alerts) and managed order sets so information is up-to-date, consistent and easy to use, and was able to achieve an 18% reduction in order set libraries, resulting in cost savings of $300,000 per year.
Learn more about clincial process improvement and control by clicking the button below to download the Clinical Process Modules overview